About US


Who We Are:

Proficient Telecom is an industry leading provider of next-generation hosted voice and data communications services to schools, libraries and small and medium-sized businesses throughout the United States. We develop secure end-to-end voice services to meet the needs of today's competitive business environment, and through the integration of IP-based telecommunications and cutting-edge software applications, deliver economic communications solutions that leverage broadband networks.

Our History:

Founded in 1996 as ShutterNet, a provider of T1 dedicated Internet access services, we changed our name in early 2005 to more closely reflect our growing telecommunications service offering. Today, Proficient offers a comprehensive range of dedicated Internet access, network security and next-generation business-class telephone services.

Our Mission:

Proficient's mission is to provide high-quality, highly-affordable, next-generation hosted IP communications services to small and medium-sized businesses.

Our Goals:

Simply stated, we focus on meeting your telecommunications needs so that you can focus on running your business. To achieve our mission, we focus on four key areas important to your business:

Reliability. To keep you up and running around the clock, we've built a secure network with redundant switching and routing. To this we've added industry-leading gear from Broadsoft, Cisco, and Intel and have topped it all off with diversely routed connections to the Internet and tier-one telecommunications companies. All of this leads to one of the most reliable networks in our service area.

Service & Support. Our highly-skilled support team is available seven days a week to address service related problems you may encounter. If your problem cannot be handled over the telephone, we employ escalation procedures to get your problem into the hands of systems engineers right away. Keeping you up and running is a top priority.

Value. Receiving quality service doesn't have to cost an arm and a leg. With a focus on reliability and a broad range of included features, our service plans offer the highest price to value ratio in the industry. You may find a cheaper provider, but you won't find a better value.

Simplicity. We recognize that you need to focus on your business and not on the latest technical jargon. That's why we speak in your terms - how Proficient Telecom will benefit your business. Give us a call to find out. We'll help you choose the service plan that best fits your business objectives.