Call Manager is a web-based tool for
users to invoke and manage their services/features,
as an alternative to using feature codes or depressing
the flash hook.
Functionality provided by the Call
Click-to-Dial enables users
to input and dial a number, dial directly from
a drop-down Phone List (Personal, Group or Call
Log) or Outlook tab, or click the Redial button.
Answer Call enables users
who is already engaged in a call to answer another
waiting call. When available, Calling Line ID
is displayed with caller’s name and number.
Call Hold/Retrieve enables
users to place an existing call on hold for an
extended period of time, and then retrieve the
call to resume conversation. While the calling
party is held, the user may choose to make a consultation
call to another party.
Call Transfer enables users
to redirect a ringing, active, or held call to
another number or directly to voice mail. Before
transferring the caller, the user may choose to
consult with the third party first or establish
a three-way consultation.
Conference enables users to
establish a three-way call involving two other
Release Call enables users to
disconnect a call that has been answered.
Configure Services buttons are
provided to enable users to turn on/off frequently
used services such as Call Forwarding Always and
Do Not Disturb.