What is Unified Messaging?

Proficient Telecom's Unified Messaging comprises four distinct elements working together to provide end-users an efficient means for managing messenging. The four elements are:

Voice Messaging:

A feature-rich voicemail service, including:

  • User determined rules to send calls to voicemail if busy or no answer, depending on the time-of-day or specific caller ID.
  • Busy/No Answer greetings.
  • Long Message Warning.
  • Escape to Attendant.
  • Delivered as an email attachment.
  • Message waiting indication.
  • Notification via email/short or instant message.

Voice Portal:

A voicemail access telephone number from which users can administer voicemail and listen to and record messages:

  • Play, pause, save, delete
  • Compose, forward, reply to, broadcast, review
  • Skip forward/back, jump to next/previous
  • Call back caller
  • Urgent and confidential messages
  • Distribution lists
  • Record greetings and names
  • VPIM support

Email Messaging:

Secure POP3 and webmail accounts.

Fax Messaging:

A fax messenging service with robust features:

  • Dedicated fax number
  • Delivered as email attachment
  • Notification via email/short or instant messaging


All users receive a centralized mailbox from which they can access all email, voice and fax messages.

When a voice mail message is received, it is stored as a .wav file and is deposited in the user's email account as an email message. Messages are time stamped and archived just like any other email message. Similarly, fax messages are stored as a .tif file and deposited into the user's acoount.

Users can click on voice messages and listen to them through their personal computer's speakers, as well as retrieve and listen to them by dialing the Voice Portal and entering their password. Fax messages may be read and printed from the user's computer.

In addition to the added utility of being able to retrieve messages from the desktop and forward them to others as attachments to email messages, storing voice and fax messages in this manner provides a useful searchable messaging archive.