Next-generation Telephone Service
Proficient Telecom is a next-generation telecommunications
services provider utilizing Voice over Internet Protocol
(VoIP) technology to provide hosted business-class voice
and data services.
Voice over Internet Protocol (VoIP) technology
converts voice into data so that your business
can place and receive calls over your broadband
Not to be confused with computer-based
calling over the Internet, no computer is necessary
to use Proficient's voice over IP services. Calls
are intitiated and received through an integrated
access device (IAD) provided by Proficient Telecom
or to and from IP phones that are readily available
from Cisco, Avaya, Mitel and other manufacturers.
In fact, your business can even leverage the cost
savings and added functionality of VoIP using
your existing PBX.
How does it work?
Proficient Telecom utilizes a softswitch
architecture to provide Hosted
Voice services. Softswitch achitecture replaces
the circuit-switched Class 5 architecture that carriers
began using more than 20 years ago. Class 5 switches
still provide quality service, but they offer considerably
fewer features and are less efficient that next-generation
softswitches which utilize IP.
With Proficient Telecom's Premier Voice
services, your calls do not go over the wide open Internet.
Instead they are directed to Proficient's network operations
center, where they are interconnected back into the
public switched telephone network and delivered to their
destination. Inbound calls traverse the same network
path, only in reverse.
Why is this important
to my business?
In recent years, the volume of data traffic
in the U.S. has surpassed the volume of voice traffic.
As a result, telecommunications carriers have and will
continue to invest heavily in IP networks to keep up
with the growth in data.
However, maintaining and growing separate
voice and data networks is inefficient, since both voice
and data can easily share the same network. This drives
up carrier costs and prices to end-users. Consequently,
there is tremendous market incentive to combine these
two networks. Today, carriers are busily deploying converged
networks to reduce operating costs and the resulting
value proposition to businesses has never been higher.
The bottom-line for businesses is that a converged network
provider is able to give you more bang for your buck.
Further, because next-generation services
are hosted by the service provider, businesses do not
need to make large investments in telephone PBXs or
key systems to get PBX type functionality. In fact,
the features of a hosted voice service often exceed
the capabilities of the most expensive PBX systems.
This can save tens of thousands of dollars of upfront
investment in a PBX and hundreds to thousands of dollars
a year in ongoing support costs.
Finally, IP communications has provided
a fertile ground for the development of wide-ranging
applications which benefit businesses through increased
productivity and cost savings. Web-based tools to enable
growing businesses to easily make station changes, adds
and deletes without incurring hourly charges or undergoing
complicated PBX training, are now available. Also, new
call contol applications, such as simultaneous ring,
find-me, follow-me, and Microsoft Outlook integration
are increasing employee productivity.
All of this means that businesses have
access to more features at better prices.
Proficient Telecom is at the forefront
of this sea change in telecommunications.