How Does It Work?
Using and integrated access device (IAD)
provided by Proficieint Telecom, outbound telephone
calls from your business are converted to data packets
and integrated with other traditional data packets,
e.g., email, files, etc., sent and received over your
high-speed Internet connection. The combined data is
sent over Proficient's managed IP network to Proficient's
network operations center where the telephone calls
are separated from data packets destined for the Internet.
Data packets |
destined for the Internet are then routed through to the
public Internet and voice packets destined for a telephone
number are switch to the public switched telephone network
(PSTN) utilizing Proficient's softswitch platform. Applications
such as voice mail, email, caller ID, and various call
control features are provided by various Proficient Telecom
application servers.
Proficient utilizes this architecture
to serve three types of users: 1) customers with existing
PBXs 2) customers with IP telephones and no PBX 3) customers
with single integrated access devices to which a traditional
analog phone is connected.
Some business customers may have all three
end-user types. For example, in addition to its principal
location, an automotive parts manufacturer might have
a second smaller office or plant location, as well as
employees who work from home. Utilzing Proficient's
Premier Voice and Data service, all three types of users
would be on the same network and would be able to dial
each other utilizing a three or four-digit extension.
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